Thriving Communities Aotearoa

We bring together essential services with community and other stakeholders to create better outcomes for marginalised customers

Thriving not just surviving customers

We use marginalised to describe underserved customers or those disadvantaged by current processes, products and services, as well as customers experiencing an event or situation which makes them more vulnerable.

Based on the range of potentials drivers, it’s estimated that around 20% of customers could be marginalised in some way.

Current Project

Our first initiative is to develop a standardised referral form for economic abuse.

Victim-survivors shouldn’t have to repeat their story or provide evidence multiple times just to access support.

We’re partnering with five key service sectors — energy, telco, insurance, banking, and water — as well as people with lived experience and their advocates, to make it quicker and simpler to get help.

Development begins mid-2025. Get in touch to learn how you can be involved.

Meet the Team